Bespoke Solar Installation Management System for TEMS Solar

TEMS Solar is one of the UK’s leading specialists in solar and battery storage solutions. Having completed more than 600 high-quality installations using top-end manufacturers, they pride themselves on delivering sustainable and reliable energy systems for homes and businesses. Operating across London, Hertfordshire, Bedfordshire, Essex and the wider South East, the company needed a centralised platform to manage their growing volume of solar installation projects and customer interactions.

TEMS Solar approached New Media Aid to design and develop a fully bespoke .NET web application that would streamline their internal operations, improve customer communication and remove the inefficiencies and duplication caused by spreadsheets, emails and disconnected systems.

The Solution

New Media Aid delivered a comprehensive project management and customer engagement platform tailored specifically for the solar and renewables industry. Key features include:

Quoting & Project Conversion

• Create and manage detailed installation quotes

• Convert approved quotes directly into live jobs

• Track pricing, materials and labour across the project lifecycle

Scheduling & Resource Management

• Drag-and-drop Scheduling Calendar for site surveys

• Drag-and-drop Scheduling Calendar for installation jobs

• Technician availability tracking

• Manage technician absence requests (holiday, sickness, leave)

Project & Job Management

• Full job breakdown: equipment to be installed, installation steps, compliance tasks

• Document uploads, certificates, manuals and customer forms

• Complete audit trail of all project updates

Billing & Financials

• Create and send invoices

• Manage payments, credit notes and outstanding balances

• Automated financial workflows to reduce admin time

Product & Inventory Management

• Add and update all solar panels, inverters, batteries and accessories

• Track usage across jobs

Customer Portal

A secure customer portal allows clients to:

• Track every stage from initial quote to completion

• View documentation, certificates and manuals

• Download invoices

• Raise and track support tickets

• Receive updates in real time

Customer Service & Ticketing

• Integrated support system for post-installation queries

• Full visibility of ticket history and communication

CMS-Controlled Website

• Update website content easily via CMS

• Display services, products, FAQs, and showroom booking information

Showroom Slot Management

• Manage showroom appointments

• Allow customers to book and view available slots online