Wing Parking Issue Reporting System – Bespoke Android App & Real-Time Management Platform

Wing Parking manages a large number of car parks across the UK on behalf of private organisations and local authorities. Their clients include Brent Housing Partnership, Royal Borough of Greenwich, London Borough of Haringey, London Borough of Islington, Kensington & Chelsea TMO, Wandsworth Borough Council and the City of Westminster. With such a wide and diverse portfolio, Wing Parking required a fast, reliable and modern way to report operational issues from the field.

The Challenge

Parking control operatives carry out daily rounds across dozens of sites, where they often encounter issues that must be reported quickly such as:

• Abandoned vehicles
• Vandalism and graffiti
• Broken signs or lighting
• Health & safety hazards
• Damaged infrastructure

Wing Parking needed a seamless solution that would allow operatives to report issues instantly, capture photographic evidence and ensure that the correct organisation—such as the London Borough of Islington or Greenwich—received the information in real time. They also required a central management platform where staff could maintain car park details, update user permissions and monitor reports as they happened.

Bespoke Android App for Operatives

New Media Aid developed a fast and intuitive Android app to be installed on operatives’ smartphones. Key features include:

• Instant car park selection from an up-to-date list synced from the central system
• Choice of predefined issue categories
• Ability to add notes and attach photos
• Immediate upload of reports to the management platform

The app ensures that operatives working across London, Hertfordshire, Bedfordshire, Essex and wider regions can log issues quickly without unnecessary steps or paperwork. Its lightweight design supports rapid reporting during busy daily rounds.

Real-Time Management System & Automatic Routing

We also developed a secure web-based management system that allows Wing Parking staff to:

• View all issue reports in real time
• Assign issues to the appropriate customer or local authority
• Update car park details and operative access levels
• Provide feedback or request follow-up information

A key part of the solution is a smart routing engine that automatically determines who should receive each report based on the customer (e.g. London Borough of Islington) and the issue type (e.g. abandoned vehicle). This ensures that the correct stakeholder receives the information immediately without manual intervention.

Instant Sync Across Devices

Any changes made in the management system—such as adding a new car park, updating issue categories or granting access to a new operative—are pushed instantly to all Android devices, ensuring total consistency across the organisation.

A Complete Issue Reporting Solution for Parking Operations

This integrated Android and web platform gives Wing Parking:

• Faster and more accurate reporting from the field
• Instant routing of issues to the correct authority or customer
• Real-time visibility of operational problems
• Fewer delays in resolving issues
• A scalable digital system supporting large multi-site operations

The solution continues to support Wing Parking’s operations across London, Hertfordshire, Bedfordshire, Essex and the wider UK, helping them maintain service quality and provide rapid responses to car park issues.