TEMS Operations & Warehouse System – Bespoke Web Platform and Android Barcode App

Telecommunication Engineers Management Services (TEMS), based in Alton, Hampshire, is a global supplier of high-quality fibre products and engineering services. The company provides expert consultancy on communications infrastructure and supports clients across the UK and internationally. As their operations expanded, TEMS required a fully integrated digital system capable of managing projects, staff, inventory and customer communication from a single, centralised platform.

The Challenge

TEMS needed a custom-built solution that would bring together a wide range of operational processes. Their objectives included:

• Managing projects, costs, materials and technician assignments
• Storing customer, supplier and contact details
• Scheduling meetings and distributing minutes
• Managing materials and products required for fibre installations
• Checking in and dispatching warehouse items using handheld scanners
• Tracking company inventory: tooling, clothing, office equipment and more
• Creating and issuing purchase orders and invoices
• Maintaining a central document repository for key company files
• Allowing customers and technicians to log, track and resolve issues
• Creating and managing staff rotas and technician allocations

No off-the-shelf solution offered the breadth or depth of features TEMS required. They turned to New Media Aid for a fully bespoke system designed specifically around their operational workflows.

Bespoke Web Application with Secure Portals

We developed a powerful web application that serves as the operational backbone for TEMS. The system includes:

• A secure admin system for staff and management
• Dedicated portals for customers, technicians and installers
• Full CRM tools for storing customer, supplier and site details
• Comprehensive project management with stages, materials, costs and staff assignment
• Meeting scheduling with the ability to upload, store and distribute minutes
• Document storage with secure access controls
• Issue logging, tracking and resolution workflows
• Staff rota creation and scheduling

The platform supports fibre engineering teams, warehouse staff and administrative users, ensuring smooth coordination across departments and locations—including teams serving clients across London, Hertfordshire, Bedfordshire, Essex and the wider UK.

Android Barcode Scanning App for Warehouse Stock Control

To manage warehouse processes more efficiently, we built a bespoke Android stock control application designed for rugged handheld barcode scanners running the Android OS. The app allows warehouse teams to:

• Scan items into stock on arrival
• Dispatch items to technicians and job sites
• Track stock levels and movement in real time
• Synchronise data with the main web application

The barcode-scanning app integrates seamlessly with the web platform, ensuring full visibility of inventory, tooling and materials needed for fibre installations.

A Complete Operations & Inventory Platform

This end-to-end system provides TEMS with:

• Centralised management of projects, staff and materials
• Real-time warehouse and inventory control
• Automated workflows for purchase orders and invoicing
• Secure portals for customers and field technicians
• Comprehensive document and meeting management tools

The bespoke platform gives TEMS the operational flexibility and scalability required to support fibre engineering projects across the UK and internationally, including key regions such as London, Hertfordshire, Bedfordshire and Essex.