How We Work

A clear, structured process that keeps your project predictable, transparent and stress-free — from first conversation through to go-live and long-term support.

New Media Aid - 7 Step Project Process Visual overview of the seven steps from initial call through to warranty and ongoing support. 1 Initial phone call 2 Discovery meeting 3 Written proposal 4 Agreement & deposit 5 Build & feedback 6 Go-live & sign-off 7 Warranty & support A simple, predictable 7-step process from first call to long-term support.

Every project is delivered personally by senior developer Alastair Brown — no handovers, no junior teams, no outsourcing. The process below is the same whether we’re modernising a legacy .NET app, building a new bespoke system, optimising SQL Server, or creating an Android field app for your team.

The 7-Step Project Process

1. Initial Phone Call

We start with a brief, friendly call to understand what you need, the problems you're facing, and whether I’m the right fit to help. No tech-speak, no pressure — just a practical overview.

2. Discovery Meeting (Teams/Zoom)

We walk through your requirements in detail and I share my screen to show examples of similar systems I’ve built. Together we define the features, workflow and technical approach so everything is clear upfront.

3. Detailed Written Proposal

I prepare a clear written proposal outlining all deliverables, features, timeframes and a fixed project cost. This ensures you know exactly what you’re getting — with no surprises.

4. Agreement & Deposit

If you’re happy to proceed, you sign the proposal and a 50% deposit invoice is issued. This secures the project slot and allows us to begin work.

5. Development & Regular Access

Development begins immediately once the deposit is received. You get continuous access to the system as it’s being built, with opportunities to provide feedback and input throughout the project.

6. Go-Live & Final Payment

Once the system is completed and signed off, we deploy it live. The remaining 50% balance is invoiced on completion. You’ll receive full access, documentation where needed, and handover support.

7. Warranty & Ongoing Support

Any bugs not caught in pre-launch testing are fixed free of charge for three months after go-live . Future enhancements or change requests are billed at the standard rate of £45 per hour, with no minimum commitment.

Ready to discuss your project?

Whether you’re modernising a legacy system or building something new, the first step is a short, friendly conversation.

Book a free 20-minute call