Just Filters Technician Workflow System – Bespoke Android App & eCommerce Platform

Just Filters provides specialist kitchen extract and grease management services to major commercial clients including Compass, Fullers, Black & Decker, Mercedes Benz, Panasonic and the Royal Marsden Hospital. To comply with strict insurance obligations and environmental health regulations, their technicians remove grease-laden canopy filters and replace them with freshly cleaned ones during scheduled visits across the UK.

With an expanding client base and increasing compliance demands, Just Filters required a modern digital platform to streamline technician scheduling, job reporting and customer communication. They needed a solution that would eliminate paperwork, improve traceability and ensure customers received real-time updates and compliance documentation.

Bespoke Android App for Technicians

New Media Aid developed a custom Android application that technicians use while on site. The app allows engineers to view their scheduled visits, record filter exchanges, capture photographs, collect comments and obtain digital customer signatures. Each completed report syncs instantly to the central system so customers can access documentation as soon as the technician finishes the job.

The app also includes GPS location tracking, enabling management teams to monitor technician movements, optimise route planning and confirm arrival times. This is especially valuable for compliance-driven environments such as hospitals, hotels and large corporate kitchens in London, Hertfordshire, Bedfordshire, Essex and nationwide.

Customer Portal with Real-Time Job Reports

To complement the Android workflow app, we built a secure customer portal where clients can log in to view job reports, photographs, signatures and compliance records. This improves transparency, reduces inbound support queries and ensures businesses can demonstrate regulatory compliance at all times.

Integrated eCommerce System for Ordering Baffle Filters

Just Filters also needed a way for customers to order bespoke or standard-sized kitchen baffle filters online. We developed a fully integrated eCommerce system within their existing web app and CMS, allowing customers to:

• Order and pay for replacement filters
• Choose from standard stock sizes or specify custom dimensions
• Track order history and access invoices

The eCommerce module is tightly integrated with the workflow system, ensuring operational teams are automatically notified of new orders and can schedule fulfilment without delay.

A Complete Field Service and Customer Experience Platform

The combined Android, web and eCommerce system has given Just Filters a powerful end-to-end digital platform, delivering:

• More efficient technician scheduling and reporting
• Instant visibility of job progress and outcomes
• Improved compliance documentation for commercial clients
• Faster turnaround on bespoke filter orders
• Enhanced customer satisfaction and retention

This project highlights how customised mobile and web solutions can modernise field service operations for facilities management companies serving London, Hertfordshire, Bedfordshire, Essex and beyond.