British Chiropractic Association – Member Portal, eCommerce & Events Management System

Client: British Chiropractic Association · Location: Reading, Berkshire · Sector: Retail & eCommerce

Technologies / services: C# Development, .NET Web App, SQL Server Database Design, Member Portal Architecture, eCommerce Integration, Events & Booking System, Secure Hosting, Long-Term Application Support

Tags: Bespoke Web App Secure Member Portal eCommerce Events Management SQL Server C# Directory Search Online Payments Legacy Modernisation

Earlier Project (delivered in the early 2010s)

The British Chiropractic Association (BCA), the UK’s largest and longest-established chiropractic association, required a modern bespoke web application to support both its members and the general public. The platform needed to combine a public-facing directory with a secure members’ area, eCommerce functionality and full events and conference management.

At the time, over half of the UK’s registered chiropractors were members of the BCA, making the system a mission-critical resource for professionals seeking access to documents, marketing materials, events, peer advertising and member-only content.

Business Requirements

The BCA required a consolidated digital platform capable of supporting:

A public “Find a Chiropractor” search tool
A secure members’ area for documents, news and resources
An internal marketplace where members could post classified adverts
Full event and conference management, including online booking
Integrated secure payments for course bookings and materials

Solution

New Media Aid developed a three-part .NET web application comprising:

A public site for directories and general information
A secure member portal with document repositories and order capabilities
An event management system supporting bookings, payments and attendance reporting

The solution was powered by SQL Server and C#, with robust role-based access controls ensuring that sensitive member information was protected. The platform also supported online payments for events and marketing materials, integrating securely with a UK-based payment gateway.

Hosting was provided in a UK ISO 27001-accredited data centre on a hardened Windows Server environment, ensuring strong data protection and compliance.

Results

The system provided a centralised platform for BCA members, supporting the daily needs of chiropractors, staff and the public. Stakeholders across the organisation reported improved efficiency, easier access to resources and a smoother experience managing events and bookings.

While the BCA later transitioned to a new platform following internal restructuring and management changes, this bespoke system successfully served the association for many years and demonstrated the value of tailored, well-designed member-organisation software.

The experience gained from this project continues to inform how I design modern member portals, eCommerce workflows and secure .NET systems for associations and professional bodies today.