Ongoing Support & Maintenance
Once a bespoke system is live, it needs looking after. I offer flexible, long-term support and maintenance so your .NET web apps, SQL Server databases and (where relevant) Android apps stay secure, performant and aligned with how your business actually operates.
You get continuity and context: one point of contact who already knows your stack, your data, and the history behind key decisions — not a rotating helpdesk.
Secure & up to date
Framework, dependency and platform updates applied sensibly.
Performance aware
SQL Server health checks and targeted tuning where it matters.
Responsive fixes
Bugs and edge cases handled by someone who understands the codebase.
Continuous improvement
Small, regular enhancements instead of risky big rewrites.
What ongoing support typically includes
- Fixing defects found by users or monitoring
- Investigating “odd behaviour” and edge cases
- Answering questions about how the system works or should be used
- Small usability tweaks that reduce friction for staff
- .NET, framework and library updates (applied in a controlled way)
- Addressing newly discovered vulnerabilities where relevant
- Reviewing authentication, access control and logging changes over time
- Keeping hosting and configuration aligned with best practice
- Investigating slow queries, blocking and timeouts
- Index review and targeted query optimisation
- Monitoring database growth and capacity trends
- Advice on archiving, retention and data lifecycle
- Reviewing error logs and exception trends
- Monitoring key health indicators and background jobs
- Reducing alert noise while keeping real issues visible
- Using evidence to guide fixes rather than guesswork
- Planning and delivering new features in small, controlled releases
- Refactoring “pain points” identified through real usage
- Technical advice on “should we build this?” vs alternatives
- Avoiding large, risky rewrites unless there’s a clear business case
Support models that fit how you work
Not every system needs the same level of care. I tailor support arrangements to match how critical the system is, how often it changes, and how comfortable your team is with day-to-day operation.
Light-touch support
- A few hours per month for fixes and advice
- Ideal for stable systems that change infrequently
- Pay-as-you-go style, without heavy process
Structured maintenance
- Regular check-ins and planned maintenance windows
- Proactive updates and performance reviews
- Good balance for business-critical internal systems
High-touch / critical systems
- Priority response and closer monitoring
- Roadmapping and regular improvement cycles
- Designed for systems that directly impact revenue or operations
Android & mobile support (where applicable)
Mobile apps need ongoing attention as devices, OS versions and user behaviour change. Support covers both the app itself and its dependency on server APIs.
App maintenance
- Compatibility updates for new Android versions
- Fixes for device-specific or OS-specific issues
- Controlled rollout of app updates
API & integration continuity
- Keeping APIs backward-compatible where possible
- Monitoring sync and upload failures
- Managing breaking changes in a predictable way
Why ongoing support pays off
Fewer surprises
- Issues are spotted earlier, before they become outages
- Small problems fixed before they turn into big ones
- Less stress for staff relying on the system
Long-term continuity
- Knowledge retained over time instead of relearned repeatedly
- Better technical decisions because context isn’t lost
- A system that evolves with your business instead of holding it back
Talk about support & maintenance
If you’d like ongoing support from someone who already understands your system, we can shape a maintenance plan that fits your risk profile, budget and working style.