Maintenance contractor software – designed around your workflows, assets & engineers. Contact me about a maintenance project

Bespoke Maintenance Contractor Systems for SMEs

Bespoke maintenance contractor software centralises reactive jobs, PPM schedules, assets, inspections and engineer workflows into one system designed around how maintenance teams actually work.

If your maintenance business is managing reactive jobs, planned servicing, inspections and engineers using spreadsheets and email, a bespoke system can finally bring everything together.

I build custom .NET and SQL Server systems (often with an Android app for field engineers) designed specifically for maintenance operations – not generic ticketing tools that never fit real-world jobs, assets or compliance requirements.

Common Problems Maintenance Contractors Face

Most maintenance SMEs face the same challenges:

Reactive calls spread across email, phone and WhatsApp
PPM schedules living in spreadsheets and often missed
Engineers attending site without full asset or history information
Paper inspections, certificates and safety forms that get lost
No real-time job status (office constantly rings engineers)
Slow invoicing and missing variation/extra work charges
Difficulty proving work done to clients

What a Bespoke Maintenance System Can Do

1. Reactive Job Management

Central log for all incoming jobs
Automatic categorisation based on client/site rules
Assign engineers quickly with clear visibility
Priority, risk and SLA compliance tracking built-in

2. Structured Planned Maintenance (PPM)

PPM (Planned Preventive Maintenance) covers scheduled servicing and inspections designed to prevent breakdowns and compliance failures.

Annual, quarterly or monthly schedules generated automatically
Linked asset rules (“service every 6 months”)
Missed or upcoming tasks highlighted instantly

3. Work Orders & Digital Job Sheets

Full site and asset details on one screen
Mandatory safety & compliance checks
Photo evidence before/after
Signature capture for approval

4. Asset Registers & Site History

Track all equipment, plant and systems per site
Full fault and service history
Certificates, manuals and drawings stored centrally
Poor-performing, high-risk or end-of-life assets highlighted

5. Android Apps for Field Engineers

Engineers typically use the companion Android app to:

See today’s jobs and site access info
Review asset history and previous notes
Complete inspections or job sheets digitally
Take photos and record variations
Work offline in basements or remote sites

Offline-first support is essential – and built-in by design.

Where AI Helps Maintenance Contractors (Without Replacing People)

AI isn’t a gimmick here — when applied to maintenance data, it fits naturally into day-to-day workflows:

Generate summaries of asset condition or job history
Spot patterns of repeat failures
Draft client updates or quotes more quickly
Answer natural-language questions from your data
Predict high-risk sites or likely upcoming failures

Why Go Bespoke Instead of Using Generic Maintenance Software?

Generic systems rarely match your exact workflow
No offline capability for engineers
Too many unnecessary features, not enough useful ones
Expensive per-user licensing
Difficult to customise for client-specific rules

A bespoke system matches your contracts, your clients, your assets and your engineers — completely.

How I Work With Maintenance SMEs

Discovery: Understand your reactive jobs, PPM rules, clients and sites.
Design: Map the workflows for job creation, assignment and completion.
Build: .NET Core web app + SQL Server + Android app if needed.
Integrate: Link with email, accounts and reporting tools.
Iterate: Improve based on real-world use and introduce AI where helpful.

Thinking About Improving Your Maintenance Systems?

The easiest starting point is a short conversation — email me directly to discuss your setup.

Whether you start with reactive jobs or full PPM automation, we can plan improvements step by step.

Happy to discuss your setup, bottlenecks and realistic options without any pressure.

Email: ab@newma.co.uk
Phone: +44 7967 219288

Maintenance operations I help with

Reactive job management
PPM schedules & asset servicing
Digital job sheets & inspections
Android apps for field engineers
SQL performance tuning for existing systems
Practical AI for reporting & analysis

Let’s talk about your setup

Whether you already have software in place or use spreadsheets & email, I can help map out realistic improvements.

Contact me about a maintenance project

No hard sell – just practical guidance on what bespoke software could do for your operation.